Returns & Exchanges

**Return and Exchange Policy for Online Purchases**

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read the following return and exchange policy to understand our guidelines and procedures.

**1. Returns:**
   - We do not accept returns because most of our items are not eligible for refund or exchange unless they arrive damaged or defective due to our packing prior to shipping.
 
**2. Exchanges:**
   - If you wish to exchange an item because of an error on our part packing the product improperly or defective item, please contact us within 2 days of receiving your order.
   - To be eligible for an exchange, you must take a picture/video of the item in its defective state and must be reviewed by our staff for appoval.
   - Please include the receipt, proof of purchase tracking number with the returned item.

**3. Refunds:**
   - Once you have contacted us and you receive approval, we will process your exchange or refund within 5 business days.
   - The refund will be issued to the original payment method used for the purchase.

**4. Exchange Process:**
   - To initiate an exchange, please contact our customer support team at [customer support email] with your order number and details about the item you wish to exchange.
   - Our team will provide you with instructions on how to proceed with the exchange.

**5. Damaged or Defective Items:**
   - If you receive a damaged or defective item, please contact our customer support team within 2 days of receiving your order.
   - We will be happy to discuss the circumstances in which you will be eligible for a replacement or refund.

**6. Contact Information:**
   - If you have any questions or concerns regarding our return and exchange policy, please contact our customer support team.

**Note:** This return and exchange policy is subject to change, and any updates will be reflected on our website.

Thank you for shopping with us!